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faqs

 

ACI's programs help individuals cope with their issues and identify the sources behind their addictions. We work to resolve problems and extinguish unproductive behaviors related to addiction. We also focus our work on assisting patients obtain treatment for their mental health as well as physical health care needs.

What are your hours of operation?

How long is the admissions process?

What are the qualifications of ACI's employees?

What clothing should I bring to Inpatient Services?

What should not be brought to treatment?

Are visitors allowed?

How long is treatment?

What are the sleeping accommodations?

What types of insurances do you accept?

Do you provide car service to your program?

Should I bring my medication with me?

Can I bring cash?

What is not allowed in treatment?

Do you provide toiletries (soap, shampoo, etc.)?

What substances can I detox from?

What is outpatient detox?

Do you offer DWI education classes?

 

 

What are your hours of operation? We are open from 9AM-8PM at our Outpatient Location, Monday through Saturday. Our Inpatient Location is open 24 hours a day, seven days a week.

How long is the admissions process? While it is impossible to predict an exact time frame for admissions appointments, we strongly encourage one to make an appointment to expedite the admissions process. Please contact an intake coordinator at our Inpatient and/or Outpatient locations. Our Outpatient telephone is 212-378-4545, and Inpatient is 212-293-3000. ACI makes every effort to expedite and ensure every patient’s admission into treatment.

What are the qualifications of ACI's employees? ACI clinical staff are qualified to provide quality substance dependency treatment services. ACI staff encompasses professionals from various fields to address the needs of our patients. ACI staff consist of Physicians, Psychiatrist, Nurse Practitioners, Registered Nurses, Limited Practical Nurses, Psychologists, Licensed Clinical Social Workers, Master’s Level Social Workers, Mental Health Counselors, Drama Therapists, Certified Substance Abuse Counselors (CASAC), Activities Specialists, and Spiritual Counselors.

What clothing should I bring to Inpatient Services? Clothing needs vary person to person; however, it is recommended that clothing for at least three days is brought to treatment. There are laundering services provided on site at our ACI Inpatient Location.

What should not be brought to treatment? Cell phones and other valuable electronic devices are strongly discouraged from being brought to treatment. Cell phones are not permitted while participating in Inpatient Treatment. If cell phones or other devices are brought, they can be placed in a safe location until treatment is completed. Patients are also discouraged from bringing any highly valuable personal belongings.

Are visitors allowed? Visitors are permitted to visit patients with prior approval at our Inpatient Location. At our Outpatient Location, appointments can be made for sessions with family members by coordinating with the patient’s primary counselor.

How long is treatment? Treatment lengths vary depending on individual needs; however, in general, patients in the Outpatient Program are typically enrolled for six to nine months. Patients at our Inpatient Location for Detox Services are usually on-site between two and six days. Patients participating at our Inpatient Rehabilitation are here for approximately 21 to 28 days.

What are the sleeping accommodations? In order to minimize isolation and encourage interaction amongst other individuals seeking recovery, ACI sleeping accommodations are dormitory style ranging from two to four patients per room. ACI makes the best effort to accommodate patients and to ensure a comfortable stay.

What types of insurances do you accept? ACI accepts almost all private insurances, as well as Medicaid. Please note we do not currently accept Medicare. We currently accept insurance from the following:

  • Aetna
  • Americhoice
  • Beacon Health Strategies (Affinity Health, Amida Care, Neighborhood Health Plan, Hudson Health Plan, Touchstone Health, MetroPlus, VNSNY Choice, Value Options)
  • Cigna
  • Emblem / GHI - HIP
  • Empire BCBS
  • Fidelis Care
  • HealthFirst
  • Health Plus Amerigroup
  • Local 1199
  • Magellan
  • Medicaid
  • HealthNet / MHN 
  • Optum (Oxford, United Behavioral Health, United Health Care)
  • University Behavioral Associates 

Do you provide car service to your program? We offer pick-up and drop-off services for our clients. Please call our Inpatient or Outpatient Locations to arrange for this service.

Should I bring my medication with me? Please bring a list of your current medications with you to either Inpatient or Outpatient Locations during the intake process. Any medications that are prescribed to you should be brought if you plan on attending Inpatient care.

Can I bring cash? Patients can have cash up to $100 held in our safe while participating in our Inpatient Detox and Rehab. Our Outpatient location does not hold money.

What is not allowed in treatment?

  • Any food from outside of the facility without prior approval
  • Inappropriate photos / paraphernalia
  • Glass bottles
  • Weapons
  • Alcohol pads and rubbing alcohol
  • Cell phones – can be brought but must be placed in secure property, along with any other electronic devices 
  • Cameras
  • Drugs and drug paraphernalia
  • Nail polish or nail polish remover
  • Razors, hair clippers, electric razors, razor blades, disposable razors, tweezers
  • Knives, scissors, pins or needles
  • Any prescription medications and/or over the counter medications (all have to be provided to the nurse)
  • Hair coloring or hair dye, perms, or hair straighteners
  • All tobacco products (i.e. cigarettes, cigars, chewing tobacco, snuff, pipes, rolling paper)
  • Any igniting materials (i.e. matches or lighters)
  • Offensive clothing (i.e. magic markers, glue, or any other item that may contain harmful or toxic ingredients)

Do you provide toiletries (soap, shampoo, etc.)?  Our Inpatient Location provides, sanitary essentials as needed; however, it is recommended that patients bring their own sanitary items.

What substances can I detox from? ACI provides medically supervised detox services for patients who are dependent on Alcohol, Heroin, Cocaine, Tranquilizers, Pain Killers, Benzodiazepines, Barbiturates, Amphetamines, and various other substances.

What is outpatient detox? ACI offers patients suboxone medication management for those who have opiate addictions. Clients undergo a screening process and are seen by physicians on-site to determine eligibility for care. For further information, please contact ACI’s Outpatient Facility at 212-378-4545.

Do you offer DWI education classes? Yes, classes are offered at our Outpatient Location. Please contact the Outpatient Facility at 212-378-4545.

 

Contact Us

“I have been drinking and using drugs since I was a teenager and had no negative consequences until recently when my boss sent me to my Employee Assistance Program due to chronic lateness and absences due to my drug and alcohol use. Thank g-d that they sent me to ACI. When I got there I was really scared. I had never been to detox or rehab. The staff was so caring. When I was on the detox unit I did not feel well and the nursing staff did everything they could to make me comfortable. When I moved on to rehab I loved the counselors. The groups were great and they really understood how guilty and ashamed I felt about my life. I learned that guilt and judgment are not helpful. I learned how to think positively and how to see all that I have to live for. I owe ACI my life. Thank you all!"

-Mike, 27